FAQs

How much is Shipping/Handling?

That depends on the product and where you are located. Just enter your information at the Checkout to see what yours will be.

Note: you will NOT be charged at this point. You have the opportunity to see the shipping price and choose to proceed or decline before your order is finalize and your creditcard/paypal is charged.

How do I change the number of items in my order?

If you want to change the quantity in your cart here, just double click on the number below "Qty" and enter the number of items you desire.

How long does delivery take?

Usually 2-4 weeks but depending on customs it could take longer (which is why we typically say 3-5 weeks on the product pages).

If your order has not been received by the stated time on the product page please contact us at support@proudlyme.com.

If it has been longer than 45 days contact us for a full refund if you do not wish to wait any longer. (Note: this policy excludes errors made by you the customer when ordering - for example, wrong shipping address or if you are not home when the parcel arrives).

I've placed different orders, can I combine them into one package?

Since we deal with many manufacturers to bring you the absolute best products at the best prices we cannot combine shipments. That means you will likely receive each item at different times, so don't panic if they all don't arrive together around the same time ;)

Do you deliver products internationally?

ProudlyMe proudly ships LOADS of products around the world and we are adding new countries frequently. If yours is not available please contact us at support@proudlyme.com to let us know. 

Are your products lead-free?

The products listed on ProudlyMe are 100% Lead-free. Lead based products are cheaper to manufacture but also weigh more and will do more harm to you if you wear for a long time.

I do my very best to ensure all the products here are all safe Lead-free Zinc Alloy. As this site was built for the love of Grandmothers everywhere, I make every effort to provide quality, safe materials to you, at the best prices, just as I would my own family, so that you can buy with complete piece of mind. 

If you have any question or concerns please bring them to my attention here.

I entered the wrong shipping address or size/color... Can I change it?

Contact us at support@proudlyme.com as soon as possible and we will do everything we can to update your order, however we cannot promise anything as all our orders are usually fulfilled as quick as possible in order to get them to you as soon as possible. So if your product has entered the shipping process we will not be able to stop it. Please be extra careful to double check your order before you pay for it. 

How secure is my personal information?

ProudlyMe adheres to the strictest protocols and highest industry standards to ensure all information you enter is FULLY protected and secure!

During checkout your credit card info and personal details are encrypted using SSL (Secure Socket Layer Protocols) which is widely use throughout the online shopping industry which should give you complete piece of mind to purchase from us.

As well your credit card information is ONLY used for the transaction and not saved or stored in any way by ProudlyMe.